Careers

The Regency's name is synonymous with elegance, luxury and outstanding service. Our team members are the foundation of our business and we are greatly proud of them.

Please contact us if you are interested in career opportunities at The Regency.


VACANCIES:

 

Director of Corporate Sales

The Director of Corporate Sales will serve as an ambassador to promote leadership directed towards corporate sales growth of the hotel.

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Three (3) years working experience in the same capacity in a 5 stars property.
  • Having GCC experience is an advantage.
  • Preferably able to communicate in Arabic. 
  • With great attention to detail, quality, productivity and excellence.
  • Energetic and high interpersonal skills. 
  • Exceptional communication, organizational and leadership skills.

The key responsibilities include :

  • Develop and execute strategic plans to achieve sales targets on a given time frame for corporate accounts.
  • Establish new business development for the corporate accounts.
  • Seek potential opportunities in the local and overseas market through well defined sales program strategies to ensure maximum exposure and sales return.
  • Effectively communicate sales proposals and presentations.
  • Plan and implement short and long term corporate sales objectives.
  • Establish strong professional relationships with the local community, active and potential clients.
  • Conduct sales analysis and implement an action plan to meet sales targets. 
  • Prepare yearly budget, requested forecasts and monthly P&L statements.
  • Will be reporting on duty during normal working hours and whenever presence is required.
  • Ensure a good rapport between associates and the management.
  • Ensure a friendly, motivated and attentive attitude.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of sales and marketing.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.

 

Director of Wedding Sales

The Wedding Sales Director will drive the wedding division team to reach pre-set goals, mission and expectations, expand client database, maximize revenue opportunities, build a strong presence in the local wedding industry and will serve as an ambassador to promote leadership directed towards wedding sales growth, direct all wedding functions according to the offered services whilst adhering to the utmost level of service excellence with both existing and new clients. 

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Three (3) years working experience in the same capacity preferably in a 5 stars property.
  • Having GCC experience is an advantage.
  • Preferably able to communicate in Arabic. 
  • With great attention to detail, quality, productivity and excellence.
  • Energetic and high interpersonal skills. 
  • Exceptional communication, organizational and leadership skills.

The key responsibilities include :

  • Maintain an absolute confidential and professional driven work environment.
  • Responsible for directing the entire operations of the wedding sales team.
  • Accountable for long- and short-term planning for Weddings Sales Division.
  • Responsible for establishing and monitoring measurable goals for the division.
  • Responsible for developing and implementing business plan and long term strategy for the successful growth of the weddings division.
  • Participate and conduct regular briefings for the division team.
  • Maintain quality standards and service excellence within the division.
  • Conceive, develop and implement creative sales, marketing and public relations strategies and tactics that support and enhance organizational goals.
  • Implement and utilizes professional sales skills and practices to empower the wedding sales team to maximize generated qualified leads, participate in professional networking opportunities to enhance awareness within the community and develop a strong client database.
  • Ensure maximum revenue generation for the wedding functions and responsible to facilitate achieving set targets.
  • Responsible in creating an appropriate identity in the local market and implementing marketing strategies, best practices and campaigns to guarantee the success of set goals.
  • Anticipate and ensure the thorough fulfillment of client requirements and expectations as outlined in the event orders.
  • Ensure the correct planning, organization and execution of wedding functions that meet the standards and expectations of clients and The REGENCY Hotel in relation to client communication and liaison with the needed in house responsible departments and outsourced related vendors, contracting process, catering services and any wedding related responsibility.
  • Provide professional advice and guidance to assist the function clients with any aspect of their wedding for as follows:
    • Provide Expert Advice & Professional Suggestions
    • Coordinate & Liaison
    • Communicate Successful
    • Assist & Guide Function Clients
    • Find Creative Solutions
    • Planning & Organization
    • Designing Expertise: Theme, Color, Set-up…etc.
    • Deliver Wedding Vision
    • Creating Events that Evoke Beauty & Sophistication
    • Present Cherished & Memorable Weddings
  • Build strong working relations with wedding industry leading suppliers/ vendors.
  • Stay up to date with new wedding industry trends and best practices. Constant update on direct competition.
  • Ensure division is working within allocated budget and manage expenses within budget constraints and according to revenue.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of sales and marketing.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives. 

 

All Day Dining Restaurant Manager

The All Day Dining Restaurant Manager will be responsible for the overall day to day operations of the main restaurant, such as but not limited to maximize sales profitability, planning, training, and efficiently maintaining quality food and beverage service standards.  

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Two (2) years working experience in the same capacity in a Five (5) Stars Hotel.  
  • With great attention to detail, quality service, productivity and excellence.
  • Effective communication and leadership skills.
  • Pro active and guest experience oriented. 

The key responsibilities include :

  • Develop and implement effective skills and communication training in conjunction with standards set forth by the hotel.
  • Ensure that all associates report for duty punctually, wearing proper uniform and groomed at all times.
  • Actively encourage and lead a professional and dedicated team.
  • Plan, control and co-ordinate the outlet organization and all its activities.
  • Ensure proper application of procedures and regulations concerning hygiene / sanitation and all safety aspects.
  • Participate in inventory taking at scheduled times.
  • Ensure proper communication with the stewarding concerning outlet matters like breakage, cleaning of glass, china and silverware.
  • Ensure proper communication with the kitchen management concerning outlet matters, such as food & beverages, a la carte, buffet, etc…
  • Ensure that the outlet logbooks are kept up to date.
  • Forward suggestions to the Food & Beverage Director, which improves profitability.
  • Ensure proper cleanliness and outlet set-up before service commences.
  • Ensure that personnel level are adapted to predicted forecast and if required take the necessary action to correct discrepancies.
  • Pay careful attention to guest comments and suggestions and take immediate action.
  • Stay abreast with changes, developments and new trends in the competition and in the hospitality industry in general.
  • Participate actively in planning all kinds of menus and promotions.
  • Participate actively in developing the strategic plan and the yearly departmental budget.
  • Build an efficient team of associates by taking an active interest in their welfare, safety and development.
  • Ensure that all associates have a complete understanding of and adhere to the Hotel’s employee rules and regulations.
  • Maintain effective communication between management and all outlet personnel.
  • Prepare work schedules based on the occupancy forecast of the hotel and the weekly function sheets.
  • Ensure that his/her team complies with the policy and procedure of setting up the outlet for all kind of set ups. (Breakfast, Lunch, Dinner or a la carte).
  • Ensure the outlet area is clean and equipment is functional at all times and that maintenance requirements are promptly forwarded to the concerned department.
  • Monitor the performance of his/her subordinates and ensure they are trained and developed to the required standards.
  • Plan all weekly, holiday & vacation rosters.
  • Interview, hire, train, supervise, develop, discipline, counsel and evaluate team members as per Regency hotel standards.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.

 

Room Service Manager   

The Room Service Manager will be responsible for managing the overall operations of the In-room Dining, focusing on quality customer service delivery, employee training, food and beverage profitability. 

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Two (2) years working experience in the same capacity in a Five (5) Stars Hotel.  
  • With great attention to detail, quality service, productivity and excellence.
  • Effective communication and leadership skills.
  • Pro active and guest experience oriented. 

The key responsibilities include :

  • Oversee all aspects of the daily operation of the hotel’s Room Service operation.
  • Supervise all Room Service personnel.
  • Respond to guest complaints in a timely manner.
  • Organise all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour daily through the time management system. 
  • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
  • Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. 
  • Ensure compliance with In Room dining SOP’s.
  • Monitor and supervise the mini-bar section.
  • Ensure effective communications between each shift.
  • Ensure optimal level of service, quality, and hospitality are provided to guest.
  • Regularly review house counts, forecasts and VIP list and maintain the confidentiality of the hotel and its guests.
  • Ensure the timeliness and accuracy of the amenity set-up and delivery.
  • Ensure all staff are meeting all established standards of service.
  • Monitor and maintain cleanliness of In-Room Dining areas and work areas
  • Plan and conduct meetings for outlets monthly to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated.
  • Attend interdepartmental meetings to ensure good communication between departments. 
  • Assist in maintaining all Micros programming for food and beverage outlets.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of food and beverage.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives. 

 

Chef Garde Manger

The Chef Garde Manger will be in charge of managing the Cold Kitchen operations to achieve optimum profit, present highest quality of food production and sanitation and ensure that culinary objective are maintained.

Qualifications:

  • Preferably having Degree / Diploma in Hospitality Management or other related courses.
  • Having previous experience as a Chef Garde Manger in a Five (5) Stars hotel displaying classical and modern style of cold food presentations.
  • With great attention to detail, quality service, productivity and excellence.
  • Effective communication and leadership skills.
  • Pro active and with a high level of customer service.

The key responsibilities include :

  • Check all food preparations for standard and quality.
  • Assigns in detail, specific duties to all cold kitchen team members and monitors their tasks.
  • Optimizes the food items during preparation and production whilst ensuring high standard and quality of products.
  • Check and approve the daily market list for the cold kitchen requisitions.
  • Conduct regular training sessions to ensure skills and knowledge remain at the highest standard.
  • Liaise with the Executive Chef daily operations and requirements.
  • Ensure that all menus are updated according to seasonal availability.
  • Ensure that hygiene, health & safety, emergency & fire fighting rules and regulations are adhered to.
  • Maintain food cost by controlling waste without compromising standard and quality.
  • Regularly research and remain current with Food & Beverage market trends.
  • Carry out additional tasks to ensure our guests receive outstanding service.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.

 

Guest Relations Agent  

The Guest Relations Agent will be responsible for guest relations administration and operations including but not limited to guest communication, liaising guest complaints, requests and queries, and ensure excellent service delivery for guests satisfaction.

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Two (2) years working experience in the same capacity or having relevant experience and fundamental knowledge in the Front Office Operations in the hospitality industry.  
  • With great attention to detail, quality service, productivity and excellence.
  • Effective communication and leadership skills.
  • Pro active and customer service oriented. 
  • Computer literate.

The key responsibilities include :

  • Provide professionalism ensuring that guest(s) receives the highest customer service at all times.
  • Maintain accuracy of guest(s) profiles, welcoming guest(s) upon arrival and follow up with the satisfaction of the guest(s) during and after their stay.
  • Keeping track of all guest(s) preferences, organizing welcome letters and special amenities as requested.
  • Immediately respond to guest complaints and/or queries.
  • Assist with guests concerns.
  • Prepare reports of daily activities when required.
  • Participate and conduct daily briefing.
  • Will be reporting on duty during normal working hours and whenever his/her presence is required.
  • Team oriented and be able to cope with high volume of business.
  • Ensure a friendly, motivated and attentive attitude.
  • Ensure that health, safety, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the Front Office trends.
  • Expected to work closely with the Front Office team members with regards to guest requirement to ensure maximum guest satisfaction.
  • Handle full responsibilities of managing guest relations activities of the hotel.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.

 

Front Office Receptionist 

The Front Office Receptionist will be responsible for the front office reception operations including but not limited to check in and checkout, guest communication, liaising guest complaints, requests and queries, and ensure excellent service delivery for guests satisfaction.

Qualifications:

  • High School or Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Two (2) years working experience in the same capacity or having relevant experience and fundamental knowledge in the Front Office Operations in the hospitality industry.  
  • With great attention to detail, quality service, productivity and excellence.
  • Effective communication and leadership skills.
  • Pro active and customer service oriented. 
  • Computer literate with full knowledge of Opera System Software.  

The key responsibilities include :

  • Responsible for welcoming and receiving all guests to the hotel anytime in friendly and helpful manner and checking in guest according to the hotel policies.
  • He should register the guest in prompt and courteous manner.
  • Responsible for ensuring that all letters, faxes and messages for the guest are delivered with the least possible delay.
  • Hand out keys, following proper procedures.
  • Reporting any discrepancies for further investigations by housekeeping supervisor.
  • Provides information for all guests.
  • Responsible for efficient rooming of the hotel guest.
  • Giving accurate information about our hotel, as well as for giving out of keys, faxes, mails, telexes and all incoming messages/parcels.
  • Ensure that the room status in accurate at all times by updating as changes takes place, recording as occupied, check-out vacant.
  • Prepares required list and reports.
  • Receives and answer incoming telephone calls in a pleasant and efficient manner.
  • Should be familiar with all types of rooms in the hotel, the facilities, room rates, all outlets services and facilities of the hotel and be prepared to recommend these to the guest in a pleasant manner.
  • Responsible for maintaining a neat and tidy appearance and respected uniform at all times.
  • Ensures the Front Desk is clean, tidy and presentable to guests.
  • Ensures all operating supplies needed at the Front Office cashiering station.  
  • Check daily departure date and check with the guest in case of extending nights.
  • To be aware of the occupancy of the hotel always.
  • Communicate with the Room Service to check the mini-bar.
  • Responsible for informing housekeeping department and all outlets of new check-in and latest-out rooms.
  • Make sure that the guest has no bills pending in any outlets in operation.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.

 

 

Email: recruitment@theregencykuwait.com

Tel : +965 2576 6696
Fax : +965 2576 6676